Privacy policy & cookies

At Resilience Osteopathy, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with UK GDPR regulations.

• Contact form data: When you contact us, we may collect your name, email address, phone number, and message content.
• Technical data: We may collect information such as your IP address, browser type, device information and website usage data for security, performance monitoring and, where you have given consent, anonymous website analytics.
• Media: If you upload images to the website, please ensure they do not contain location data (EXIF GPS). Visitors may be able to extract this information.

Our website uses cookies to ensure it functions correctly and to help us improve your experience. Cookies are small text files that are stored on your device when you visit the site.

We use the following types of cookies:

• Strictly necessary cookies – These cookies are essential for the operation of the website. They enable core functionality such as security, accessibility and your cookie consent preferences. These cookies cannot be disabled through our website.
• Performance cookies – With your consent, these cookies help us understand how visitors use our website by collecting anonymous information about page visits, traffic and user behaviour. This allows us to monitor performance and improve the website over time.

You can choose whether to accept or reject non-essential cookies using our cookie banner. You can also change your preferences at any time by reopening the cookie settings or by adjusting your browser settings. Please note that blocking essential cookies may affect the functionality of some parts of the website.

The table below outlines the main cookies used on this website.

More information

Most web browsers allow you to control or disable cookies through their settings. However, restricting certain cookies may affect how this website functions.

If you have any questions about our use of cookies or this Privacy Policy, please get in touch.

Pages on this site may include embedded content (e.g., YouTube videos or maps). Embedded content from other websites behaves as if you visited those sites directly. These websites may collect data, use cookies, and track your interaction with their content.

• To respond to your enquiries
• To arrange and manage patient appointments
• To comply with regulatory obligations (e.g., GOsC standards)
• To improve our services and site functionality

We process your data under the following lawful bases:

• Consent: When you voluntarily contact us
• Contract: For delivering osteopathic treatment and managing appointments
• Legal obligation: To comply with healthcare regulations

Contact form submissions are stored securely for up to 6 months. If a consultation occurs, patient records are retained in line with clinical recordkeeping guidelines.

We do not sell or share your personal data for marketing purposes. We may use trusted third-party providers to support the operation of our website, such as website hosting, spam protection, embedded services and anonymous analytics (where consent has been given). These providers only process personal data where necessary to deliver their services.

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Request a copy of your data in portable format
• Object to or restrict how we use your data
• Lodge a complaint with the Information Commissioner’s Office (ICO)

If you have any questions about this Privacy Policy or how your data is handled, please get in touch:

David – Resilience Osteopathy

Orpington Health and Wellbeing Centre

19 Homefield Rise

Orpington

BR6 0FE

info@resilienceosteopathy.com