Privacy Policy

Effective Date: 06/08/2025

Business Name: Resilience Osteopathy
Registered Osteopath: David (GOsC Registration No: 11759)
Website: www.resilienceosteopathy.com
Practice Location: Location provided upon booking or request

1. Introduction

At Resilience Osteopathy, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with UK GDPR regulations.

2. Information We Collect

  • Contact Form Data: When you contact us, we may collect your name, email address, phone number, and message content.
  • Technical Data: Your IP address and browser type may be collected for basic analytics or security purposes.
  • Media: If you upload images to the website, please ensure they do not contain location data (EXIF GPS). Visitors may be able to extract this information.

3. Cookies

This website may use essential cookies to support site functionality, such as login for administrators or remembering basic preferences. We do not currently use advanced tracking (e.g., Google Analytics or marketing cookies).

4. Embedded Content

Pages on this site may include embedded content (e.g., YouTube videos or maps). Embedded content from other websites behaves as if you visited those sites directly. These websites may collect data, use cookies, and track your interaction with their content.

5. How We Use Your Information

  • To respond to your enquiries
  • To arrange and manage patient appointments
  • To comply with regulatory obligations (e.g., GOsC standards)
  • To improve our services and site functionality

6. Legal Basis for Processing

We process your data under the following lawful bases:

  • Consent: When you voluntarily contact us
  • Contract: For delivering osteopathic treatment and managing appointments
  • Legal Obligation: To comply with healthcare regulations

7. Data Retention

Contact form submissions are stored securely for up to 6 months. If a consultation occurs, patient records are retained in line with clinical recordkeeping guidelines.

8. Who We Share Your Data With

We do not sell or share your personal data. Visitor form submissions may be checked via anti-spam tools to ensure site security.

9. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Request a copy of your data in portable format
  • Object to or restrict how we use your data
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please get in touch:

David – Resilience Osteopathy
Email: [email available upon request]